Privacy Policy Page

PRIVACY POLICY

This Privacy Policy describes how StoreMela ("Company", "We", "Us", or "Our") collects, uses, processes, and protects your personal information when you use our website https://storemela.com ("Platform").

By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

• Name
• Email Address
• Phone Number
• Shipping & Billing Address
• PIN Code, State, City
• Account login credentials

b) Order & Transaction Data

• Products ordered
• Payment method (Prepaid / COD)
• Wallet transactions
• Refund & return history

c) Automatically Collected Data

• IP Address
• Browser type & version
• Device information
• Usage behavior & session duration

2. How We Use Your Data

• To process orders and payments
• To manage deliveries and returns
• To provide customer support
• To prevent fraud, abuse, and suspicious activity
• To improve website performance
• To send updates, offers, and service notifications

3. Fraud Monitoring & Risk Control

StoreMela may internally monitor accounts for suspicious activity including repeated delivery failures, false complaints, abuse of refund policy, or fraudulent transactions. Accounts may be restricted or suspended based on internal review.

4. Sharing of Information

We may share your information only when necessary:

• With logistics partners (for shipping & delivery)
• With payment gateways (for secure transactions)
• With service providers assisting in operations
• When required by law or government authority

We do NOT sell your personal data to third parties.

5. Cookies & Tracking

We use cookies and tracking technologies to enhance user experience, remember login sessions, and analyze website traffic. You may disable cookies in your browser settings.

6. Data Retention

We retain personal data only as long as necessary for business, legal, or regulatory purposes. Order and transaction records may be retained for compliance and dispute resolution.

7. Data Security

We implement reasonable security measures to protect your personal data. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You may request to:

• Access your personal data
• Update or correct information
• Delete your account (subject to legal obligations)

Requests can be sent to support@storemela.com.

9. Children's Privacy

Our Platform is not intended for individuals under 13 years of age. We do not knowingly collect data from minors.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

11. Legal Compliance

This Privacy Policy is governed by the laws of India, including applicable data protection regulations. Any disputes shall fall under the jurisdiction of courts located in Meerut, Uttar Pradesh.

12. Policy Updates

We may update this Privacy Policy from time to time. Continued use of the Platform after updates constitutes acceptance of changes.

13. Contact Us

• Email: support@storemela.com
• Phone: +91 7252890016