Shipping & Delivery Policy

This Shipping & Delivery Policy forms part of our Terms & Conditions. By placing an order on StoreMela, you agree to the terms mentioned below.

1. Delivery Timeline

Standard delivery time is 7 days. Orders may be delivered earlier depending on location.

Due to public holidays or unforeseen logistics issues, delivery may extend up to 7–10 days.

If an order is not delivered even after 10 days (excluding valid exceptions), StoreMela will credit 5% of the product price to the customer’s StoreMela Wallet as compensation.

2. Order Processing Time

Prepaid Orders: Ready for pickup within 24 hours and dispatched within the next 24 hours.
COD Orders: Processed only after telephonic confirmation by StoreMela team.

3. Shipping Charges

Shipping charges are weight-based and may vary depending on delivery pincode.

Up to 0.5 KG – ₹100
0.5 KG to 1 KG – Up to ₹130

Free shipping eligibility depends on the specific product and will be shown at checkout.

4. Delivery Attempts

The courier will make 3 delivery attempts. If unsuccessful after three attempts, no further attempts will be made.

In such cases, the customer may be marked under a monitoring/suspicious list, and future orders may experience delays or restrictions.

5. Address Modification

Address changes are not possible once pickup has been scheduled or courier has been assigned.

Customers may request changes before courier assignment by immediately contacting our helpline at +91 7252890016.

6. Order Cancellation

Order cancellation is allowed only if the order has not been confirmed or processed.

7. Lost or Stuck Shipments

If tracking status is stuck or shipment appears lost, an investigation period of up to 10 business days will apply.

Once confirmed as lost, resolution (refund/replacement) will be decided on a case-to-case basis.

8. Delivery Delays

All delivery timelines are estimates and may vary due to logistics constraints, natural events, public holidays, or operational challenges.

9. International Shipping

Currently, StoreMela does not offer international shipping.

10. Contact Information

If you have any questions regarding this policy, please contact us:

Phone: +91 7252890016
Email: support@storemela.com

Shipping & Delivery Policy